Refund policy

 

Returns Policy
  • Eligibility for Returns: Products can be returned within 14 days from the day of receipt if you are not 100% happy with your purchase.
  • Condition of Items: Items must be unworn, unwashed, in saleable condition, in original packaging, and with original tags in place.
  • Return Process:
    1. Free Returns for orders in UK and Europe
      1. Email info@keadasports.com with your order number to start the return process.
      2. You will receive return instructions via email.
      3. Ship the items back within one week of approval.
  • Shipping Costs: Customers that are outside of the UK and Europe are responsible for the cost of return shipping. It is recommended to use a tracked service.
  • Refund/Exchange: Once the returned items are received and inspected, a refund will be processed to the original form of payment, or the requested exchange item will be sent.
Discount Codes & Vouchers
  • Refund Adjustments: If a discount was applied to the original order, the refund amount will be adjusted to account for the revised order value and appropriate discount level.
  • Non-compliant Returns: The company reserves the right not to refund items returned outside the terms of the Returns Policy. Non-compliant items may be returned to the customer at their expense or disposed of if returned again or if delivery is refused.
Additional Notes
  • Costs for Receiving Returns: Any costs incurred for the company to receive the return (e.g., import taxes for returns from outside Europe and US will be deducted from the refundable amount.
  • Statutory Rights: This returns policy does not affect your statutory rights.
For further assistance, customers are encouraged to contact the provided email address.